Last revised on August 14, 2024
1. In this document, references to "You" or "Your" (and similar terms) refer to the User, depending on the context of the Terms of Use.
2. References to "we," "our," or "us" (and similar terms) refer to the e-payhub Platform.
3. This document outlines the terms and conditions regarding refunds.
4. The terms "he/she" and their variations in this document apply to individuals of any gender, depending on the context.
I. DEFINITIONS
1. An Account is a functional component of the Site that allows the User to access the Platform Services.
2. A User is any individual who orders Goods through the Platform's website and whose Personal Data is processed by the Platform during the provision of Services.
3. The e-payhub Platform (hereafter referred to as the "Platform" or "e-payhub") is a service designed for the sale of Goods to Users.
4. The Website of the e-payhub Platform (hereafter referred to as the "Site") refers to the webpage or collection of webpages located at https://lk.e-payhub.net/, through which the Platform offers its Services.
5. Services are the actions performed by the Platform to enable Users to purchase Goods.
II. REFUND POLICY
Digital items bought on our website are NOT ELIGIBLE for refunds. If a User violates the Terms of Use, our policies, or any relevant laws, their account may be terminated, and any pending transactions may be canceled without a refund. Users are not entitled to refunds for any fees or transaction commissions already paid. The non-refundable nature of these commissions means that Users cannot request reimbursement from e-payhub. Refunds are only available to Users in cases where there are technical problems with the service or errors on our part that prevent the User from receiving the product. To request a refund, Users must contact us via the provided support email within 14 days of the transaction. Refund requests are only processed if the User is at least 18 years old and will be handled using the same payment method used for the original purchase.